SmallBizGenius Analysis
eSigns receives generally positive feedback, with many customers praising the quality of their signs and the speed of delivery. However, some customers have reported issues with print quality and inaccurate sizing.
Category Breakdown
Scores based on analysis of 252 recent reviews
Product Quality
7.8/10Many reviewers are pleased with the quality of the signs they receive, citing accurate colors and sturdy materials. However, some customers report issues with blurry images or thin materials, leading to damage.
40 reviews mention thisShipping & Delivery
8.5/10Fast shipping and on-time delivery are frequently mentioned as positive aspects of eSigns. Several reviewers note that their orders arrived earlier than expected, allowing them to meet tight deadlines.
30 reviews mention thisCustomer Service
7.0/10Some reviewers praise the helpfulness and responsiveness of eSigns' customer service representatives. Others report difficulty contacting customer service or resolving issues.
15 reviews mention thisEase of Use
8.0/10The ease of ordering and designing signs on the eSigns website is a recurring positive theme. Customers appreciate the user-friendly interface and the ability to upload their own designs.
12 reviews mention thisSizing Accuracy
3.0/10A few customers have reported receiving signs that were not the exact dimensions they ordered. This is particularly problematic for projects requiring precise measurements.
5 reviews mention thisPros & Cons
What Customers Love
"Uploaded my design on Sunday afternoon, the next day I received an "artwork approved, file is perfect!" message. My banner was delivered on Thursday, in plenty of time for a weekend craft show."
"The whole process was very easy! It was easy to upload my files and then the communication was great!"
"Printed exactly as I designed it. Colors were good. Sturdy material. No complaints."
"I had an incredible experience working with eSigns, and I can't say enough good things about Robin Bauer! I was under an extremely tight deadline, and Robin went above and beyond to help me every step..."
"Premium material and it was great to receive feedback on our design before they printed. Shipped quickly and was a great value!"
Common Complaints
"Ordered a custom printed magnet that was advertised as 24x48, which is what i needed, it came in 47 3/4."
"Item received is very blurry. I can't use it."
"Well, I received the sign alright and it looked very good. However, even though I have put on an number of peal & stick applications, this one did not go well. I found the material too thin to work wi..."
"They both fell off first time I used them and I lost them on the highway."
"The signs arrived in time for my event, and they looked great! The only issue I had, and I think it's on me... I ordered the signs on a Saturday. It said it would take 2-5 business days to ship. So..."
Common Questions About Esigns
Answers derived from customer review patterns
Is eSigns legit and trustworthy?
The majority of eSigns reviews are positive, suggesting that the company is legitimate and generally trustworthy. Customers frequently praise the quality of the signs, the speed of delivery, and the ease of use of the website. However, a small number of reviewers have reported issues with print quality, sizing accuracy, and customer service. While these issues should be considered, the overall sentiment indicates that eSigns is a reliable option for most customers.
Based on 45 reviewsDoes eSigns have good customer service?
Customer service experiences with eSigns appear to be mixed. Some reviewers rave about the helpfulness and responsiveness of the customer service representatives, highlighting specific individuals who went above and beyond to assist them. However, other reviewers report difficulty contacting customer service or resolving issues, suggesting that the quality of support can vary. While positive experiences are noted, potential customers should be aware that negative experiences are also reported.
Based on 15 reviewsIs eSigns worth it for small business?
For small businesses needing affordable and quickly produced signage, eSigns can be a worthwhile option. The company offers a wide range of products and design tools, making it easy for businesses to create custom signs for marketing and branding purposes. The generally positive reviews suggest that most customers are satisfied with the quality and service they receive. However, small businesses should carefully review their designs and material choices to minimize the risk of print quality or durability issues.
Based on 30 reviewsWhat is the eSigns return policy like?
The provided reviews do not offer specific details regarding eSigns' return policy. A few reviews mention issues with product quality or sizing, but none explicitly describe the process of requesting a return or refund. Potential customers should consult the eSigns website or contact customer service directly for information about their return policy before placing an order.
Based on 0 reviewsHow accurate are eSigns' size specifications?
Sizing accuracy appears to be an area of concern for some eSigns customers. A small number of reviewers have reported receiving signs that were not the exact dimensions they ordered, with discrepancies of up to a quarter of an inch. This can be problematic for projects requiring precise measurements, so customers should carefully verify the dimensions of their signs upon arrival.
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